Delete your Profik or Profik Pro account

The Profik app for clients and the Profik Pro app for professionals are run by Profik App s.r.o. Both apps share one account tied to your phone number, so deleting it removes your access to both at once.

This page is available in Czech, English and Ukrainian. The Czech version is binding.

Delete it in the app

1. Open the Profik or Profik Pro app and sign in with your phone number.
2. In the bottom bar, tap Profile.
3. Scroll down past About and tap Delete Account.
4. In the confirmation dialog, choose Delete. The account is deleted straight away and the app signs you out.

Delete Account only appears once you are signed in. If you can't sign in, delete the account on this website below or write to us.

Delete it on this website

Don't have the app to hand? You can delete your account here too: enter its phone number, confirm it with the code we text you, and confirm the deletion. This never creates a new account.

What is deleted

• Your phone number, name, email and profile photo. The account remains only as an anonymous record with no contact details.
• Your identity verification (name and document country), both with us and with the verification provider.
• Your devices' registration for notifications, so no more push notifications reach you.
• The text of messages you sent in chat and the text of your responses to jobs.
• The content of jobs you posted: title, description, address, dates and notes. Open and in-progress jobs are cancelled.
• Jobs you are working on as a professional go back on the market, and your pending and accepted responses are declined.
• The written comments in reviews you left.
• Your credit balance. It is written off when the account is deleted: credits are lost and are not refunded.

What we keep, and why

Some records we may not delete, or without them we could not show what happened. We keep them without your name, number or email:

• Records of payments and credit movements, including the entry that writes off your balance when the account is deleted. Accounting and tax law require them.
• Star ratings you gave, without their text. They are part of other users' ratings.
• A record of which edition of the Terms you accepted and when, without the IP address or language. It is evidence of the contract in case of a dispute.

How long for is set by our Privacy Policy, section 5 (translated from the binding Czech text):

“After it is deleted, we erase or anonymise the data without undue delay, except for data we must keep by law (for example accounting records for up to 10 years).”

Request by email

We will also delete the account for you on a request sent to info@profik.app. Include the account's phone number. To make sure the account is yours, we may ask you to verify it. We handle requests within one month at the latest.

Operator: Profik App s.r.o., Company ID 29977738, Plzeňská 3352/156, Smíchov, 150 00 Prague 5